Simply defined, unified communications as a service (UCaaS) is a unified approach that enables video conferencing, team messaging and cloud phone data into a single solution.
Unified communications solutions allow coworkers to communicate through any of those channels from any location, at any time, and on any device.
Presence status (busy, invisible, active do not interrupt), chat history, teams, file sharing, and groups, as well as integrations with third-party software like Microsoft 365, salesforce, and Google Workspace, are all popular UCaaS components. To establish a smooth workflow, increase productivity, and make work feel less hectic, UCaaS combines all of the most significant application features into a single platform.
UCaaS has proven to be the most secure business communication option available. Companies no longer need to run analog phone lines to every employee in order to communicate or collaborate on projects. It also runs in the cloud, making it resistant to natural catastrophes.
Why is it important nowadays?
Makes work from home convenient
Traditional phone systems are unable to offer employees the job flexibility they require. Your remote workforce expects you to offer them a reliable communication tool as well. Don’t forget about them.
Employees may work from home using UCaaS without any extra equipment. This benefit allows workers to work without being constrained by the limitations of an on-premises phone system. This might result in cheaper operational expenses from a financial standpoint.
Saves your time and energy
Employees are bombarded by the deluge of technology in today’s workplace, with many having to switch between 15 different applications in a single hour. More than two-thirds of employees say they waste more than 60 minutes each day switching applications, and 31% say they lose their thought process as a result.
When more duties, emails, meetings, and notifications are added, it’s simple to understand how employees might become overwhelmed. As a result, there is reduced concentration, productivity, and performance.
Improve the client experience
You can finally provide the best client experience with completely unified communications. Consider your own personal experiences. Staffing and technological issues can result in a poor customer experience.
Your touchpoints can focus on customer happiness with UCaaS. You can minimize churn by polling consumers at critical times along the customer experience.
Many communication tools can be streamlined.
It’s possible that your firm communicates through a variety of methods. You could have a fax machine that someone requires for their job.
UCaaS combines many communication channels into a single platform. Unfortunately, for many organizations, this is a daft idea since they run into a hurdle and have to resort to employing yet another separate messaging tool.
Through UCaaS, your to-do list will be significantly reduced. You can set up auto-attendant, voicemail transcription, faxing, and team workspaces in less than an hour. Your staff will be able to stay connected, service customers, and manage essential projects in this manner. On a monthly basis, you can cut down your costs and save money.
Unified Communications as a Service (UCaaS) isn’t going anywhere.
Throughout 2020, companies have increased their use of Unified Communications as a result of the pandemic. The flaws in legacy phone networks have been highlighted as a result of public health regulations.
Maintaining traditional PBX systems is very costly. Worse, they’re missing key features for working remotely. Over the previous two decades, conventional phone lines have been phased out. COVID-19 only sped up the process.
The market for unified communications has risen at a 25 percent compound annual growth rate (CAGR). According to some experts, the UCaaS market will surpass $100 billion by 2024, owing to the decline of on-premises phone systems.