Many companies today are choosing to implement LMS, mostly in conjunction with their Salesforce CRM system. Implementing both of these platforms will significantly improve the company’s efficiency, effectiveness, and customer service.
This dual solution is more than just beneficial because integrating Salesforce LMS is essential for any organization that wants to gain a competitive edge.
If you are ready to try this integration, here are some tips on achieving the best possible results.
Align the Goals
Before you move ahead with your Salesforce LMS integration, make sure that the goals of both systems are aligned. Therefore, the first step is to determine if an LMS will improve the company’s sales activities and performance. Make sure you have clearly defined goals in your LMS and your CRM system. For example, do you want to increase conversion rates? Or do you want to enhance lead management? All plans must be in line between salesforce and the LMS provider.
Of course, it is tough to implement a system if you do not know the specifics. That is why it is essential to plan and prepare for the integration between these two systems. However, handle this task carefully.
Plus, it would be best if your LMS provider supports customizable solutions and gives installation services. In this manner, both parties can work together to achieve the best possible LMS integration.
Take Advantage of Integrations
It is possible to Monitor your online training activities using salesforce. Today many custom services can enable you to use both systems together, such as an LMS plugin created by a third party.
This integration can be beneficial, especially if you are just getting started with online learning management systems. It is also crucial to know that the LMS provider and salesforce should have APIs available with Salesforce plugins. This way, you will be confident that the integration was successful.
Focus on Customer Satisfaction
Customer satisfaction is one of the essential things in any business. It would be great if you made sure that your customers feel valued and appreciated. Therefore, you must focus on customer satisfaction during the Salesforce integration process.
That means making sure you have a system in place where your employees can easily report complaints or issues regarding online courses they have taken.
You can also reward your employees for providing quality feedback. Just make sure that you act on the information you receive, even by making changes to your training program or LMS system. The most important thing is that everyone needs to be satisfied with the result.
Full Integration with Microsoft Teams and Slack
It would help if you implemented tools like Slack and Microsoft Teams because these services make it easier for your workforce to communicate with each other. Plus, they can help you stay on top of issues within the company.
These collaborative tools ensure that everyone is on the same page regarding various processes, such as taking online courses or submitting training requests. Today’s workforce prefers these types of solutions. Many businesses have eliminated email because it can be challenging to organize and recover lost emails.
Salesforce, LMS system, and a customized service can provide added value. That way, your company will be not only efficient but also practical.
Use Mobile App Integration
Each company is different, and not all Salesforce integrations are the same. So try to be open-minded and be ready for challenges when you begin your implementation. If possible, try to find an LMS provider that also offers mobile app integration. That way, you will provide all your employees with learning materials through their smartphones or tablets.
If you do things right and if both parties (LMS provider and salesforce) are committed to the integration, you will soon realize why this strategy is so important. Keep in mind that an investment into your company’s education should pay off right away.